Xpece Care Drone Protection Plan
The Xpece Care Protection Plan is designed to give you total peace of mind while operating in challenging environments. Whether you are battling high winds over the surf or navigating remote shorelines, Xpece Care ensures that a "worst-case scenario" doesn't end your season.
Why Choose Xpece Care?
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1 Full Drone Replacement Per Year: Covers accidental crashes, water damage, flyaways, and even theft.
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Fast, No-Hassle Claims: Our "Jaw-Dropping" service team processes claims in as little as 2 business days.
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VIP Shipping Perks: Includes shipping insurance on your orders and unlocks expedited (1–2 day) shipping for all your future Xpece purchases.
What’s Covered?
| Incident Type | Description |
| Accidental Crashes | Impact with water, trees, buildings, or terrain. |
| Water Damage | Internal corrosion, short-circuits, or failed water recovery. |
| Flyaways | Complete loss due to GPS errors, interference, or user error. |
| Theft | Stolen from a secured location (requires police report). |
| Hardware Failure | Motor or electronic failure during normal use. |
Eligibility & Requirements
To ensure your drone is protected, please note the following:
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Activation Window: Must be purchased within 48 hours of your drone purchase.
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New Drones Only: Valid only for new drones purchased from Xpece.com or authorized dealers.
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Duration: Coverage lasts for 12 months from the date of drone purchase.
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Non-Transferable: Coverage is tied to the original purchaser and serial number.
How the Claim Process Works
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Submit: Visit
xpece.com/supportwith your order number and incident details. -
Review: Our team reviews your flight logs and photos within 2 business days.
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Replace: Once approved, we ship your replacement drone within 3–5 business days.
Note: Xpece Care is a product protection plan, not liability insurance. It does not cover injury or damage to third-party property. Cosmetic damage that does not affect flight performance is not eligible for replacement.
- Coverage Level:
- Accidental Only
Pairs well with
In stock! Ships within 1-2 business days.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
We ship enterprise and commercial drone equipment across the United States. In-stock items typically ship within 1 to 2 business days. Certain enterprise, custom, and built-to-order items (such as portable rapid chargers) require additional lead time, which is confirmed at the time of order. You will receive tracking by email once your order ships. For expedited shipping, freight, or international inquiries, contact support@globaldronehq.com.
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Customer Support
Our team helps you choose the right platform and get the most out of it. For product questions, order status, warranty claims, or technical support, reach us at support@globaldronehq.com or (858) 906-5185, Monday through Friday. As an authorized dealer for leading drone, sensor, and field-equipment brands, we help match the right solution to your mission, whether you fly for public safety, mapping, agriculture, inspection, or industrial operations.
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FAQ’s
Are you an authorized dealer? Yes. We are an authorized dealer for the brands we carry, so your equipment includes full manufacturer warranty and support.
Do you offer quotes and purchase orders? Yes. We work with government, public safety, and commercial customers. Email support@globaldronehq.com with your requirements for a formal quote.
What payment methods do you accept? We accept major credit cards and, for approved business and agency orders, ACH or wire transfer.
How long will my order take? In-stock items ship in 1 to 2 business days. Built-to-order items have lead times confirmed at the time of order.
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Contact Us
Global Drone HQ
Email:support@globaldronehq.com
Phone: (858) 906-5185
Hours: Monday through Friday
For sales quotes, purchase orders, and dealer or agency inquiries, email us and a specialist will respond promptly. We welcome RFQs from government, public safety, and commercial customers.